When a customer to contact someone from the company must keep a positive conclusion about the service we offer. You have to feel that what we hear. What we’re saying is we need to train “all” the company and every employee to learn to “listen” to customers. The... 

Moment of Truth Call “moments of truth” to each customer makes contact with any employee in any area and any need. In each of these moments comes “truth” about the type of service we offer to clients and the treatment it receives from each of the employees. At... 

The truth is that experience and others has allowed us to verify the effectiveness of a good listening to the customer increases the sales levels and improves the corporate image. That is why we insist so much! All manual sales, from long ago, are proposing a change of 180 degrees... 

This question opens many possibilities. The customer gets to talk. It is the first to effect an open question. Begins to explain that you need to make a hole. Is he realized how the situation changed? The client no longer needs a machine to make holes, but making a hole. What a difference! A...